Elimu Sacco Society Ltd
FREQUENTLY ASKED QUESTIONS

Got Any Questions?

In case you need your pin reset, fill an Elimu Pesa form “Download Form Here“ & share with us together with a copy of your ID on our email address customercare@elimusacco.com or WhatsApp us on 0731468390.  

Anytime you replace your sim card or switch your sim card to a different gadget, you will receive an error code 001 when you dial *346#. In this case, fill a sim swap form (attach the form) & share with us together with A COPY OF YOUR ID for activation on our email address customercare@elimusacco.com. This security measure ensures the safety of your account.

To make Mpesa payments, go to Lipa na Mpesa, Paybill Business Number 969800. The account name is the membership number, starting with zero, followed by the keyword of the service you need e.g. 037895DEP for deposits. All keywords are available here.

You can always update all your Account information, including your beneficiaries, Next of Kin, Email Address, and any other personal information. Fill a Member Update Form  “Download Form Here“ & send to us with a copy of your ID to customercare@elimusacco.com. 

You can view and download all statements on the web portal “Click Here to Access Web Portal“. We always share free quarterly E-statements to our members on email. Please ensure that your email is always up to date. You can update your email by dialling *346#  

To activate Sacco messages, please dial *100*5*2*5*1# or contact customer care 

Reasons you might not get Mobile Loans; 
  • Offset of prior loans from deposits, hence you have to top up your deposits to the amount before offset. 
  • Blacklisted on CRB by other institutions 
  • Dormancy due to lack of transaction in the last 6 months 
  • Share deposit limit – your deposits are not enough to secure the applied loan 
  • Remittance should be up to date 
  • Blockage due to nonperformance of other loans 
  • Over commitment of one’s Pay slip (Salary advances  & Mobile Friday Loan) 

You can boost your savings using Mpesa paybill, go to Lipa na Mpesa, Paybill Business Number 969800. The account name is the membership number, starting with zero, followed by the keyword DEP e.g. 037895DEP 

  • Dial *346* to access your Elimupesa Account 
  • Enter your PIN 
  • Select option 3 for Loans  
  • Select option 1 for loan request 
  • Select the loan you are applying for and follow the instructions. 
  • You will need to enter your guarantors phone numbers separated by a comma 
  • The guarantor will need to log in to their Elimupesa and approve guarantorship from their end